Products / Dialogs
Corticon Dialogs
Corticon Dialogs is a web-based platform that enables business users to create, deploy, and maintain intelligent web-based interactions without programming. Dialogs combines the ease of use of a forms template with the power of the Corticon Business Rules platform, providing the agility to create sophisticated end-user interactions in days instead of weeks or months. Corticon Dialogs, together with Corticon Business Rules Management System (BRMS) comprises the industry's first and only model-driven, rules-based intelligent interactions platform.
With Dialogs, Corticon has completely transformed web-based self-service applications. Traditionally, automated user interactions typically center on static web forms, which require people to trudge through a fixed set of questions, often entering and/or reading data that is irrelevant - a decidedly tedious experience when compared to a conversation with a live expert. By contrast, an application created with Corticon Dialogs is reflexive in nature, responding intelligently and dynamically to user responses. A Corticon Dialogs application enables intelligence to be designed into interactions so that it can be applied immediately and dynamically, probing and guiding to achieve the most efficient and effective information exchange possible.
Until now, this style of engaging reflexive application has been prohibitively difficult to build and maintain, with development time measured in months. With Corticon Dialogs and the Corticon BRMS, such applications can be delivered in hours, without coding, by business domain experts.
A Dialog is not an electronic form. A form is a rigid web page created by a programmer that forces the end user to read and skip over questions that do not apply to them. A Dialog is created by a business user and uses business rules to present only the questions that need to be asked, based on the end user's prior responses. Old style forms are difficult to maintain and must be custom built- and changes to an existing form can take weeks to implement. A Dialog can be created by a business user and deployed in about an hour.
Corticon Dialogs Designer
Creating a new interaction or Dialog can be done easily. Using Dialogs Designer, a business analyst can model questions, define pages and complete form sets for use on the web or intranet. Because Corticon Dialogs comes pre-integrated with the Corticon Business Rules Management System (BRMS), that same business analyst can define simple or sophisticated rules to control what questions and information are presented, based on responses received. Creating this kind of interactive data collection has never been easier.
Corticon Dialogs Server
Corticon Dialogs Server is the engine that dynamically renders the intelligent, interactive Dialogs pages in a web environment. Using the rules defined and deployed along with your Dialogs application, Dialogs Server creates a fully reflexive user experience, enabling engaging and sophisticated user interactions. Dialogs Server employs cascading style sheets (CSS) and portlets to create a flexible framework that integrates well into nearly any web design, and Web 2.0 technology to create a user interface that is unsurpassed in style and ease of use.
Use Cases: Where to apply Corticon Dialogs
Corticon Dialogs is ideally suited for a broad range of applications including:
Web-based sales of complex products - When selling complex products such as insurance policies, loans, or physical goods requiring configuration, it is often necessary to guide buyers through the selling process, employing conditional data collection as appropriate. Corticon Dialogs is an effective solution to web-enable sales for such diverse products as individual health insurance, commercial and personal lending, and manufacturing sales.
Call center guidance and automation- Many call centers have challenges in deploying best practices consistently in their operations while managing costs, especially considering high turnover rates. Corticon Dialogs enables organizations to capture best practices in web applications that are either delivered directly to customers as self-service applications or used to guide call center agents. Examples include providing guidance to real estate professionals regarding what forms to use for a given real estate transaction, and guiding technical support agents in troubleshooting common problems with customers.
eGovernment service delivery - Facing the combination of tight budgets and the burgeoning demand for social services, government services are severely challenged. Corticon Dialogs is the cornerstone of solutions helping government agencies automate service eligibility and delivery processes. Early implementers of Corticon-powered intelligent applications include several states that now offer their citizens the ability to sign up for social services online.
Knowledge worker enablement - Very often, best practices remain buried in the depths of an organization and are difficult to access when needed. Corticon Dialogs is being leveraged for such diverse applications as guiding manufacturing professionals to relevant best practices in inventory management and logistics, and guiding healthcare professionals to optimize quality of care while maximizing reimbursement levels.
Bottom-line value
Based on previous experience, the impact of Corticon Dialogs to business results can be anticipated to be up to a tenfold reduction in
- Time-to-close for new policy issuance, eligibility determination, or account opening
- Time-to-market for new product lines, channels and regions
- Time-to-change, in response to regulations and market dynamics
- Cost of ownership for IT systems development & maintenance
- Back office processing costs, such as underwriting
For more information or a demonstration, please contact a Corticon Solutions Consultant at +1 888.619.2424 or email us at info@corticon.com.
