Solutions / Energy & Utilities/ Customer Care
Customer Care
Personalizing power for better service and lower costs.
Consumers are changing: demanding more control over their utility usage and expecting higher levels of customer service from their providers. Smart meters and carbon footprint worries are turning consumers into energy managers. Business rules management lets utilities build the systems they need for this new kind of customer.
- Smart Billing
- Green Consumers
- Marketing
- Self Service
- Consumers want to self-serve and this means more than just displaying their bill online. Customer service systems that use business rules can help customers make their own choices.
- Using rules to manage the formatting and layout of bill maximizes clarity
- Integrating personalized marketing and relevant offers with a customer's bill improves satisfaction
- Automating scheduling and service decisions reduces costs and improves efficiency
- Manage Payments
Smart Billing takes more than just collecting detailed usage information from new "smart" meters. Business rules can use smart meter information to trigger inspections for faults and possible fraud. Smart bills need customer-specific billing rules - based on large customers’ contracts or pre-defined plans. And these rules must be easy to change for new contracts, new plans yet demonstrably compliant with complex regulations. Only business rules management can deliver smart billing- not just smart metering. And business rules will let customers see the impact a different plan selection would have on their bill, and improve customer service by automatically identifying alternative plans.
The green consumer wants to understand their energy usage, manage it and reduce their carbon footprint. Smart meters and improved billing on their own may help consumers understand their energy usage but won't give them tools to actively manage it. The transparency and ease of use of business rules management allows each customer to understand and even customize rules about their own usage while allowing the utility to ensure that market regulations and the rules of effective grid operation are enforced.
Utilities offer a unique blend of competitive markets and regulation. Only explicit management of the business rules involved allows a utility to market effectively while remaining compliant. Integrating marketing with billing and servicing allows utilities to target customers without additional telemarketing costs and hassles.
With large numbers of customers and complex regulations that restrict who can be cut off from service and when, utilities should be using business rules to enforce payment plans, late fees and interest charges, manage collections decisions and trigger early identification of billing issues such as incorrect plans.
Additional Corticon Energy & Utilities Solutions: Smart Grid, Asset Management
Related Products:Corticon Business Rules Modeling Studio, Corticon Business Rules Server, Corticon Dialogs
To speak with someone at Corticon, please contact us here, call us at +1 888.619.2424 or email us at info@corticon.com.
